Privacy Policy

WHO ARE WE

Earthlife Pty Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.earthlife.com.au (the “Site”).

WHO THIS POLICY APPLIES TO

This policy applies to any person for whom we currently hold, or may in the future hold on behalf of, personal information.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers PayPal email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE MANAGE THE PERSONAL INFORMATION WE COLLECT?

We manage the personal information we collect by:

(a)     providing team members with training on privacy issues; 

(b)     implementing procedures such as providing privacy statements when dealing with a customer’s personal information;

(c)    regularly reviewing our privacy compliance; and 

(d)    implementing security measures to keep the personal information we collect safe, including using unique usernames and passwords on systems that can access personal information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW DO WE HOLD PERSONAL INFORMATION?

We hold personal information:

(a)        physically,

(i)         on our premises; and

(ii)        by third party physical storage providers located in Toowoomba

(i)         through internal servers and websites and a private cloud;

(ii)        on electronic storage devices, including DVD and USB;

(iii)       by a third party data storage provider in Australia;

(iv)       by an off-site data replication provider in Australia; and

(v)        by an email filtering host.

We will take all reasonable steps to ensure that all personal information we hold is secure from any unauthorised access, misuse or disclosure. However, we do not guarantee that personal information cannot be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur.

Some of the methods we use to store and secure information include:

(a)     storing documents in secure rooms that contain personal information;

and

(b)    using unique usernames, passwords and other protections on systems that can access personal information.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google

Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/. You can also opt-out of

Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

How and when do we collect credit information?

In most cases, we will only collect credit information about you if you disclose it to us and it is relevant in providing you with your transaction.

Other sources we may collect the credit information from include: 

(a)    banks and other credit providers;

(b)    other individuals and entities;

(c)    government bodies; and

(d)    your suppliers and creditors.

How do we store and hold the credit information?

We store and hold credit information in the same manner as outlined in the ‘How do we hold personal information’ section of this policy.

Why do we collect the credit information?

Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to provide you with the products and services you request.

We may also collect credit information to process payments.

Overseas disclosure of the credit information

We will not disclose your credit information to overseas entities unless you expressly advise us to, apart from:

(a)    to the extent that your credit information is contained in emails that are filtered by our email filtering host;

(b)   to the extent that we use software providers, such as Microsoft, that store data on servers located overseas; or

(c)    to the extent that it is necessary or desirable to make such a disclosure to obtain payment of money owed to us.

How can I access my credit information, correct errors or make a complaint?

You can access and correct your credit information, or complain about a breach of your privacy in the manner set out below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at enquiries@earthlife.com.au or by mail using the details provided below:

PO Box 191, Drayton North, QLD, 4350, Australia